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Membership Management Software

A membership management software is a must for your gym or fitness business

Membership Management Software

Your members make your gym or club. That’s pretty obvious. But what is not as obvious is just how easy it is to manage your members and get the most out of CRM. The secret? Using iconnect360 as a membership management software.

What can iconnect360 do for you as a membership management software? Well, manage your members. Our membership management software means that you can create, add, edit or delete a customer from your database.

Being able to manage your customers means that you can view their:

membership managementdirect debit billingbooking managementcheckin managementinventory managementonline bookingscustomer relationship management
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Automate your day-to-day tasks including bookings, front desk duties and payment collection so you can spend more time doing what you love.

Get to know your customers BETTER.

It is such a useful tool to have because it will allow you to get to know your customers better. To run a successful fitness business, you need to engage with your customers more. With our membership management software, you are able to observe their interests and comings and goings and focus on your customer service. Ultimately this will increase your overall revenue for your fitness club.

In addition, our membership management software has an automated SMS and email campaign that you can use to contact your members with any important messages, newsletters or promotions that you may be running at the time. Just say that you notice a customer has been MIA for a while, send them a quick message encouraging them to keep up their fitness regime. If you see a member continuously attending the Tuesday night yoga sessions, send them some information about that yoga convention that you heard about that is coming up. It is an unexpected and small, yet valued gesture that shows that you take interest in your members and really want to get to know them and help them out. This will help develop a relationship between you and your customers and ensure that you maintain interaction with them.

Some other ideas about taking advantage of our membership management software and our SMS or email campaign are:

Internal Newsletters

Internal Newsletters

Have a weekly or monthly newsletter reminding your members of upcoming events, success stories, any promotions or events you gym or fitness club has.

Competitions

Competitions

Hold friendly competitions to give your members something to look forward to or work for. They could be ‘how many burpees can you do in a minute?’ or ‘how long can you hold a plank for?’. The prize could be protein powder in the flavour of their choice or an extra two weeks free membership.

Special Rewards

Special Rewards

Send a special reward for the regulars who constantly attend your gym, rain, hail or shine. It will also give an incentive to others to keep up their fitness regime.

Birthday Reminders

Birthday Reminders

Take advantage of your membership management software and set a reminder on your member’s birthday. On those days, send them a little promotion as a birthday gift. Not only will they be thrilled with this unexpected gift, it shows that you value them beyond a figure to add to your sales number.

 

Start a gym or health club business today with iconnect360.

Contact our sales team for a live demo of the iconnect360 gym management software.